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About forgotten passwords and old email addresses

Some few weeks ago, I’ve modified the login page a bit. Since then there is a really big, red blinking button named “Get a new password here!”. Also since then, when entering wrong credentials in the login form, the error message gives very detailed information on what to do when you have forgotten your password or if you have an old, no more working email address assigned to your account.

The strange thing is, I still get many emails each day with a subject like “I’ve forgotten my password, what to do?” and I really, really wonder how someone can still oversee this really big, red blinking button or the instructions when entering wrong data.

Today in the morning I received the following email:

Subject: I forgot my password
Dear friends
I want to switch to ‘cayxxxxx#@fenpxxxxxxxud3WxxxxN/UxxxxYA’

That was the whole content of that email.
Dear friends… please, PLEASE never send me any passwords!

It may happen that an email provider will stop his service. Or that an own domain gets deleted. This may cause that you can not reset your password, because you’ll not receive the email with the reset token. In this case, please simply write an email to info@linuxcounter.net or use the contact form for requesting the change of your email address. Please remember to submit the old, not working email address that actually is assigned to your account and also the new email address that should replace the old one. Only this way I am able to verify that an account belongs to you and change your email address.

 

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About Christin Löhner (Linux Counter)


   8 Comments


  1. Michael Ebner
      2015-09-08

    Schade das die Meldungen alle in Englisch sind.
    Gibts das nicht endlich mal in Deutsch?
    Wie soll ich was beantworten was ich nur vage erahnen kann. 😉

    • Alexander Löhner
        2015-09-10

      Hallo Michael, welche Meldungen meinst Du? Die hier im Blog, also die ARtikel, oder die Meldungen im Counter?

  2. Sam
      2015-09-08

    The big blinking button looks like a Registration if you don’t have a password. Not a reset maybe that’s why people are confused.

    It doesn’t say: “Forgotten Password? Get a new one”, it says “Get a new Password” which may make people think its only for people who have not registered before.

    Hopefully that might help!

    • Alexander Löhner
        2015-09-10

      Hey, thanks for that hint… I’ve not thought about that until now. I’ll modify it again a bit.

  3. Travis
      2015-09-09

    Having a big, blinking button that looks like a banner ad could actually be an invitation for people to tune it out and never notice it due to the “banner blindness” phenomenon. It often works better to tone it down with a subtle highlight that makes it stand out just enough, and a short yet descriptive label like a previous commenter suggested.

    • Alexander Löhner
        2015-09-10

      Hey, thanks for that hint… I’ve not thought about that until now. I’ll modify it again a bit.

  4. Dale
      2015-09-10

    I wonder if “Forgot your password, click here.” would work better??

    • Alexander Löhner
        2015-09-10

      Hey, thanks for that hint… I’ve not thought about that until now. I’ll modify it again a bit.

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